Uber Sr Claims Advocate 

United States, West Virginia 

571165595

About the Role

The Senior Claims Advocate demonstrates a high level of technical proficiency in insurance claims to ensure proper action by insurance partners, while also providing feedback and answering inquiries. They engage with stakeholders to resolve high-severity matters, participate in carrier work product oversight, and analyze data to identify trends affecting claim outcomes. With limited direction, this individual will review and analyze complex claim notifications, ensuring correct practices by insurance partners. Additionally, they will play a key role in continuous improvement initiatives to enhance overall claims management efficiency.

What you’ll do

• Consult and collaborate with insurance carriers managing some of the most severe claims on Uber's commercial Auto policies in the US & Canada.
• Work with the team to ensure operational excellence, quality claims management and the delivery of superior customer service.
• Maintains a working relationship with Uber’s Internal Safety and Insurance Legal partners and be responsive to various questions with respect to any on-going claims issues, as well as collaborative on resolution strategies
• Utilizes data and analytics to assess carrier performance and develop strategies for improvement.
• Leverage insurance knowledge and communication skills to support claim resolution strategies and respond to time-sensitive demands, summons, complaints, and legal inquiries, ensuring proper distribution for handling.

Basic Qualifications

• 4+ years of insurance claims experience preferably in commercial auto or general liability claims
• Strong technical claims background, experience with complex coverage matters, litigated matters and large loss exposures.
• Bachelor’s degree required

Preferred Qualifications

• Prior management experience
• Proficient skills with Google Workspace Tools, Tableau, Jira and other relevant online tools
• Easy adaptation to changing situations, requirements or priorities
• Prior experience working for Gig Economy company in Claims/Risk Management
• Excellent verbal and written communication skills and the ability to create presentations for diverse audiences

For Chicago, IL-based roles: The base salary range for this role is USD$85,000 per year - USD$94,500 per year.

For Phoenix, AZ-based roles: The base salary range for this role is USD$75,500 per year - USD$84,250 per year.