Capital One Senior Coordinator Support Specialist 

United States, Virginia 

663499417

Knolls 2 (12036), United States of America, Glen Allen, Virginia Senior Coordinator, Support Specialist

Capital One is seeking a customer first technology support associate for a large geographically dispersed organization. Technical support will require excellent written and verbal communication skills and will focus on troubleshooting laptop (Windows & Mac) issues, mobile device support, password resets, etc. Additional responsibilities may include:

• Provide technical support through remote access tools to resolve internal end user issues and achieve first call resolution

• Monitor and respond quickly and effectively to tickets, calls, chats, or in-person service requests

• Interact with end users via soft phone or chat modules to resolve software and hardware issues

• Utilize Service Now as the ticketing tool to track and escalate tickets for end users

• Assist with onboarding of new Agents by training and allow others to shadow

• Perform other tasks as needed and instructed by your manager

Basic Qualifications:

• High School Diploma, GED or equivalent certification

Preferred Qualifications:

• Associates Degree in Computer Science, Information Systems, and Engineering

• ITIL Certification

• Mac Integration Basics Certificate or at least 1 year of equivalent Mac support experience

• Windows 10 Certificate or at least 1 year of equivalent Windows OS support experience

• At least 1 year of remote help desk support experience

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.