People are Jacobs’ greatest asset, and we offer a competitive package to retain and attract the best talent. In addition to the benefits you’d expect, UK employees also receive free single medical cover and digital GP service, family-friendly benefits such as enhanced parental leave pay and free membership of employee assistance and parental programs, plus reimbursement towards relevant professional development and memberships.
We currently have an opportunity within our Digital team for an IT Support Analyst. This role is dedicated to one of our major clients to ensure the smooth functioning of their IT BAU infrastructure. This role will support our client on-site to resolve requests and incidents by diagnosing hardware and software problems, additionally providing first-line on-site support, including regular pro-active issue prevention and user education.
- This is initially a fixed term salaried 18 month contract
- Full time employment with us is based on 40 hours per week
- In this critical role you will be required to operate from our client’s offices in Grays / Thurrock, Essex
- SC level security clearance is required for this role which requires a criminal record check, credit check, consistent recent UK residency over the last 5 years (and other vetting)
Some key duties and responsibilities
- Technology _ the maintenance and regular testing of the hardware and software at our client’s office(s) e.g. meeting room hardware, printers, plotters, where required raise and manage issues via the supplier
- On Site 1st Line Support _ provide level 1 face to face support, including printing, O365, meeting rooms, application issues and desk-based hardware
- Support / Set Up Online Events _ content sharing, set up of meeting, recording, room readiness where there is an in-person option
- Proactive Support _ where users are seen to be having issues / not getting the best from the available technology offer pro-active assistance
- User and Access Management _ the management of the user onboarding and access management process
- Team Support _ cover during absence, high volumes
- Issue Escalation _ identify and escalate unresolved issues to Level 2 or Level 3 support teams, providing all necessary information for efficient resolution
