Teva ITO Onsite Support Specialist 

United Kingdom, England, Wakefield 

342666289

• You will be the local focal point for global IT Operations teams for projects and incidents
• You will be the local point for local business and IT Stakeholder management for any type of IT Operations issues
• You will exchange and fix infrastructure components in the respective area
• You will coordinate between business / IT stakeholder management and global ITO teams
• You will contribute to a continuous documentation of the system landscape in the respective area
• You will be the focal point for local hardware supplier
• You will be responsible for IT asset management
• You will manage hardware rollouts
• You will be responsible for onboarding and mentoring of external IT Operations onsite engineers
• You will provide technical support as point of contact for IT for the site(s)
• You will provide end-user desktop, laptops, office IT with smart hand support for network and servers, and installation support for various software on end user systems and servers when required
• You will provide offboarding support, collecting IT assets and sanitizing IT assets and keep in stock
• You will be responsible for executive / VIP support
• You will execute service delivery (e.g., IMAC, break fix, desk side support)
• You will perform trouble shooting, parts replacement, system upgrades, and basic deployments and repair on site(s) where required
• You will identify potential issues that could adversely impact end user experience and follow through on action steps
• You will handle basic installation and maintenance of technical products
• You will handle tickets on the ITSM platform
• You will review, troubleshoot, and approve operational quality desktops, notebooks, printers, and associated peripherals

Do you have?

• Bachelor's degree in Computer Science, Information Technology, or related field
• 3+ years’ experience in IT Onsite technical role/capacity
• Strong IT technical knowledge of computer hardware, software, and other devices i.e. desktop, mobile computing and network, including problem analysis/resolution, and installation
• Strong communication skills, both verbal and written
• Project Mgmt. experience
• Willingness to be available to travel as necessary to meet business requirements
  

Are you?

• Well-versed in IT service management best practices
• Able to explain technical issues to non-technical customers in a clear and understandable manner
• Able to work in a fast-paced environment and handle multiple tasks simultaneously
• Able to work independently and as part of a team
• Familiar with ticketing systems, ideally, ServiceNow
  

• Enjoying time with your families (25 days of annual leave, Pension scheme)
• Looking after your health (Life & Critical Illness Insurance, Private health insurance for you and your family, Sports and Health Programme – including health days and nutritional counselling, On-site Canteen)
• Recognizing your value (Recognition programs to reward our employees with our company bonus scheme)
• Boosting your potential (Virtual Learning Centre)
• Well-being and D&I focused company
  

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