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Drive operational excellence, including ACE direct case ownership, improved Time to Mitigate (TTM) and ACE Problem Resolution Owner function.
5+ years of experience delivering solutions and support to enterprise customers
3+ years of experience managing and leading highly technical teams in a fast-paced environment
Bachelor's degree in Computer Science, Information Technology, Engineering or related field
1+ years experience with cloud computing technologies; Azure Cloud preferred
Strong communication skills with executive presence, including the ability to hold CxO and BDM level discussions, exceptional interpersonal, verbal, written and presentation skills required
Knowledge of modern engineering practices such as Agile, Lean, etc.
Ability to innovate and drive change
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Lead a Customer Obsessed Support Delivery Team:
Continual Engineering Improvement:
Support Readiness:
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