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Cybellum Customer Success Manager New Zealand, Gisborne 660043857
21.11.2024
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Responsibilities
- Managing complex Enterprise client relationships throughout the post-sales customer lifecycle
- Serve as a trusted advisor by building relationships across your book of business, engaging with customers, presenting executive briefings, managing escalations and conducting regular status calls.
- Identify and achieve targets for renewal rates, customer satisfaction (including NPS) and expansion opportunities.
- Serve as the voice of the customer internally, representing needs and/or challenges internally to other departments.
- Liaise closely with the product, engineering, professional service and other departments to ensure customer requests and escalations are quickly resolved.
- Develop Cybellum customers knowledge externally and internally such as knowledge base, case studies, etc.
- Be a team player and help those around you
- 4+ years of experience in customer facing roles (Customer success, consulting, professional services etc. ).
- Experience working with Tier -1 enterprise customers (B2B) - a must
- SaaS experience
- Security/Cyber experience - advantage
- Proven track record of high communication and customer relationship skills.
- Metric driven focus in an ARR business environment.
- Strong organizational skills, attention to detail, ability to prioritize and meet deadlines and commitments. .
- Ability to work without direct supervision, and efficiently manage tasks and time
- Bachelor's degree with a focus on a technical and/or business discipline
- In-depth knowledge of trending cybersecurity processes for software development lifecycle.
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