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Adidas ASSISTANT MANAGER ORDERBOOK FULFILLMENT 
South Africa, Gauteng, Johannesburg 
659680565

09.09.2024

Purpose & Overall Relevance for the Organization:

of the Order Book FulfillmentAssistant Manager-KAkey accounts


Key Responsibilities:

  • Overall manage the KA customers’ order book including sales order, return order, take back, and delivery claim.
  • Ensure the whole ordering /returning process are properly authorized before process, all the transaction should strictly follow the rule of policy and procedures.
  • Give on- job coaching to team members, make sure no interruption to the business.
  • Coordinates and communicates with account managers and customers on issues related to orders, payment and delivery of goods
  • Following the inspection case by government authorities and other inspection depts.
  • Communicates special programs, including close-out & EPR, to customers
  • Communicates marketing information such as campaign info, customer specific info, POS specific information to customers
  • Trains customers to maximize the use of adiPortal, and is first line of support for adiPortal related issues
  • Files all customer documents including sales contract, pre-order and prop -order confirmation
  • Cleans up customer backlogs
  • Customer order fulfillment reports generation and optimization

Key Relationships:

  • Sales
  • Finance
  • Logistics
  • IT
  • Customers
  • MKT

Knowledge, Skills and Abilities:

  • Strong computer skills in Word, Excel, Access
  • Fluency in both oral and written English
  • Outstanding communication skills
  • Proactive, energetic, warm and enthusiastic