Manager, Order Fulfilment
: South East Asia
: Order Fulfilment
Direct Reporting Line: SeniorOF, SCM
Indirect/secondary reporting line: -
:
Number of Personnel Managed:
Cost Center/Budget and/or Revenue Responsibility: -
Key Responsibilities:
Team Development
- Develop team members' leadership and technical capabilities to accelerate transformation.
Order Book Management
- Maintain and execute the order book according to the customer’s expectations, ensuring the timely delivery of campaigns and launches.
- Oversee stock availability and order fulfillment for daily business operations, including allocation, phasing and redating.
- Monitor order book accuracy and cleansing as required, coordinating closely with the sales operations team.
Availability (COTA/COTIF)
- Track and prioritize seasonal orders in cooperation with PSI and Inbound team.
- Responsible for COTA/OTIF reporting, understanding variance causes and identifying improvement actions.
- Produce order book-related reports to ensure transparency for on-time delivery projections.
- Establish and track Hard Launch processes, identifying critical supply chain constraints and actions to address them.
RFC Management
- Collaborate with Sales and Finance teams on budget setting, RFC updates, gap analysis, and action planning to meet channel targets.
- Ensure the integrity and transparency of the orderbook to contribute to the fulfillment of the RFC targets.
Allocation
- Maintain and update outbound lead times and calendar quarterly to ensure accurate delivery plans and calculations.
- Allocate stock to orders using SAP and other control systems, through overnight batch runs and ad hoc requests.
Delivery Note (DN) Management
- Collaborate with channels to manage DN creation and execution, ensuring goods delivery adheres to service level agreements.
- Manage DC inbound capacity with the Inbound team, aligning priorities across functions.
- Oversee inventory activities such as virtual stock transfers and physical inventory movements in SAP.
- Monitor inventory levels, stock aging, and conduct inventory analysis, providing projections for stock levels versus warehouse capacity.
- Present inventory status reports for the monthly EM performance review.
- Optimize demand-supply dynamics and financial-inventory targets, ensuring efficiency and profitability.
- Manage stock category movement to optimize inventory for sales.
- Monitor and manage QI/blocked stock status and value.
Project or others
- Participation in SAP workshops/upgrades and go-lives in regression testing within the Order Fulfilment area when required.
Key Relationships:
- /Wholesale
- DTC
- EM SCM
- PSI
- Brand
- Master Data
- Marketing Operations
- Demand Planning
- Logistics Providers
Knowledge Skills and Abilities:
- Advanced Excel, PowerPoint
- SAP Knowledge
- Power BI
- Motivating and leading a complex team
- Excellent knowledge of overall supply chain mechanics
- Excellent understanding of the flow of goods from sourcing to customer
- Analytical and process thinking
- Ability to accept and meet critical deadlines with good planning and organization skills
- Ability to challenge the way in which things are done
- Fluent in English (written and oral); excellent communication skills
Requisite Education and Experience / Minimum Qualifications:
- University degree or equivalent education required.
- Minimum of 5 years of work experience, preferably in Supply Chain Management.
- Minimum of 2 years’ experience managing people.
Depends on whether Inventory Management will sit under OF or not