PNC Sr Manager - Infrastructure 

United States, Virginia, Richmond 

658932626

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CoreCompetencies:

The Senior Manager – IT Infrastructure brings an experienced, pragmatic technical skillset to lead the HW IT InfrastructureEngineeringThis leader will bedesigning, implementing, optimizingand supporting

CoreResponsibilities:

• technicaldirectionoveracollaborativeteamofengineers,vendorsandthird-partyproviders(whereappropriate)to deliver and managetheHarris Williams ITinfrastructureenvironment, includingnetwork, server, storage, telephony, ActiveDirectory / Entra, M365, email, Azure and related MS digital workplace technologies.

• Fosteringaclose-knit teamthat receives coaching, mentoring, and trainingfocused onsecurity, uptime,responsetime, andefficient delivery, with clear ownership and priority definitions, individual development plans, and a collaborative supportstructure.

• Partner and collaborate with cross-functional teams to ensure alignment, prioritization and progress in the planning anddeliveryoftacticaleffortsandstrategicprojects.Performenhancementworkandsupportrequestsaccordingtoestablishedservice levels, budgets, and compliance standards.

• Fosteracultureofcontinuousimprovement,prioritization,innovation,andproactiveproblem-solvingwithinthetechnologyinfrastructure and security team.

• Develop and implement a comprehensive IT Infrastructure strategy and roadmap focused on eliminating technology and process debt, ensuring availability, incident readiness and continued functionality enhancements.

• Redefine, implement and extend IT operational standards in line with ITIL best practices. Ensure that all relevant platforms and processes are supported with operational playbooks, checklists and schedules that are well managed and measurable.

• DefinekeymetricsregardingITinfrastructurehealth,performanceandavailabilityandprepare/deliveraspartofbroaderKPIset reported on regular schedule.

• Define and lead a comprehensive, multi-platform initiative focused on on premise to cloud migration of data center resourcesand the modernization and simplification of telephony and centralized secure file storage.

• Ensure technology risk-related requirements and processes are executed timely and effectively. Support risk and security assessments as required by parent company and / or external assessors.

• Monitor Harris Williams environment for security concerns/findings and raise concerns with the Security Team (and other partner teams) as needed.

• Ensure team members have individual development plans, clear definitions of ownership and priority and training whereneeded.

• Participate in annual Technology planning cycle, develop and manage the IT Infrastructure budget with internal teams, vendors and stakeholders. Manage prospective and incumbent vendor relationships and continually assess product roadmaps for ongoing fitness for purpose.

Job Specific Competencies, Education &Experience:

• 10+yearsofexperiencedesigning,implementing,troubleshootingandsupportingenterpriseMicrosoftenvironments,M365/AzuredeploymentsandOfficesuites.

• 10+yearsdirectlyleading /managing technical teamsinlarge-scalecorporatetechnologysettings.

• Passion fortechnology,innovation, andlearningofnewskillswhileensuringanexceptionalcustomer experience.

• High degreeoftechnicalcreativityand theabilitytoleadthecontinuous improvementofplatformsustainability,functionalityand performance.

• Highlycollaborativeandabletopartnerproductivelyandinfluenceamongstaff,peersand stakeholders.

• Proficiencyin gatheringstakeholderneeds,usingthesetoestablishtechnicalvisionandensurethatInfrastructureprojectsare additive and impactful to the business.

• Proficiency in situational leadership and the ability to apply talent management techniques to optimize the team’sperformance.

• Proficiencyinorganizing,prioritizingand executingworkloadandcommunicatingplansandprogress.

• ExpertlevelofknowledgeinWindowsdesktopoperatingsystems.

• ExpertlevelofknowledgeinActiveDirectory/Entramaintenance,configurationandenterpriseidentitymanagement(IAM/PIM / PAM / SSO).

• ExpertlevelofknowledgeinAzuretenantarchitecture,configuration,security,monitoringandsupport.

• Expertlevelknowledgeofvirtualenvironmentsandtheirdesign,configuration,administrationandsecurity.

• ExpertlevelofknowledgeinWindowsserveroperatingsystems,administrationandsecurity.

• Advanced level of knowledge of applying risk-based security architecture and hardening concepts in a complex Microsoft- oriented environment.

• Thisrole isin office,

This description reflects the core activities of the role but is not intended to be all-inclusive and other duties within the group/department may be required in addition to changes in the emphasis of duties as required from time to time.

Base Salary: $150,000 - $190,000

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and requiredneeded to be successful in this position.

Competitive Advantages, Customer Solutions, Design, Enterprise Architecture Framework, Machine Learning, Risk Assessments, Technical KnowledgeConsulting, Effectiveness Measurement, Industry Knowledge, Platform Architecture, Systems Software Infrastructure, Target Architecture, Transitional ArchitectureRoles at this level typically require a university / college degree and higher level education such as a Masters degree, PhD, or certifications. Industry -relevant experience is typically 8+ years. At least 5 years of prior management experience is typically required. Proven leadership experience with a large scope of responsibility is required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.No Required Certification(s)No Required License(s)
California Residents

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