JPMorgan Identity Access Management - RBAC Operations 

Argentina, Autonomous City of Buenos Aires, Buenos Aires 

658919338

Organization Description

Our Infrastructure Platforms (IP) group is a team of innovators who love technology as much as you do. Together, you’ll use a disciplined, innovative and a business focused approach to develop a wide variety of high-quality products and solutions. You’ll work in a stable, resilient, and secure operating environment where you—and the products you deliver—will thrive.

Responsibilities:

• End to End logical user access onboarding process for business applications, supporting LOBs with an SLA and target-based process approach model.
• User onboarding based on RBAC model as designed for the respective line of business.
• Be a team player to work with a global team from an operations support standpoint by adhering to all given timelines, tasks, and priorities.
• Ability to adapt into an operations working environment on given assignments with on-time delivery/addressable to the business.
• Manage assigned queries with respect to the user access onboarding based on the given SLA.
• Should be able to multi-task as required for the process wherein the user access onboarding request submissions are driven by multiple request management tools within the firm.
• Promptly address urgent requests, queries or prioritizations with effective management on escalations, appropriately highlighting any potential risks identified.
• Keep product owners and other stakeholders well informed. and communicate with global peers across GIAM focusing on service delivery improvements
• Develop and maintain good rapport with LOBs. Ensure communication is customer-focused and professional

Qualifications & skills:

• A strong sense of customer service, attention to detail and desire for organization
• Excellent interpersonal and communication skills, including ability to interact effectively with positions of all levels
• High level of professionalism, self-motivation, and sense of urgency
• Good organizational skills & planning ability
• Results oriented without compromising controls
• Ability to work under pressure and to strict deadlines
• Understanding of technology Risk Management, Operations or similar discipline preferred
• Operations practices, risk management processes and IAM principles as well as incident response handling methodologies as they apply.
• Security analysis, skilled and productive use of related tools, including MS Office
• Used to working in a SLA and target based operations background.
• Agile, with the ability to work under at least one of the common frameworks.
• Risk management processes (e.g., methods for assessing and mitigating risk) and Cybersecurity principles.
• Understanding of internal processes, procedures, and IT control policies
• Understanding of key controls and their impact on business from an operational or systems perspective