Join the industry leader to design the next generation of breakthroughs By changing the way we fly, fueling jets in an eco-friendly way, keepingbuildings smart and safe and even making it possible to breathe on Mars.
Key Responsibilities - The assignment involves telephone, dial-in and email support of Lenel products (Access Control, Video Surveillance – MS Windows based).
- Manage and prioritize requests.
- On time resolution of complaints.
- Provide expertise on complex application issues.
- Work with a centralized Call Management database on a daily basis.
- Site & customer technical visits for product related activities.
- Cross-functional responsibility to resolve technical issues (software and hardware) with our R&D departments, PM teams.
Build up a Knowledge Base of known applications and bug issues. - Ensure a good and professional communication flow with Carrier Technical teams over the phone and via e-mail
- Recommend the best products against customers’ requirements.
- Validate specific solutions (performances, custom design).
YOU MUST HAVE - Engineering degree Bac+4 or equivalent
- Bilingual English mandatory, French or Spanish optional
- Experience in a support or technical consultancy function.
- Professional experience of IP network.
- Preferably, a relevant experience in the Electronic Security sector.
- A solid knowledge of Microsoft SQL Server and Windows operating systems.
- Analytical mind. The ability to solve complex problems, based on a logical and inquisitive nature.
- Strong capacity to work in a team and to handle situations with Customers that could be potentially tensed.
- Weekend support (once a month full weekend)
WE VALUE - A high degree of initiative and willingness to take ownership of issues.
- Ability to learn and develop continuously as new products introduced.
- Ability to work with competing demands in a small multi-discipline team.
- Good documentation and communication skills.
Ifthis is your dream role, then we'd love to hear from you.
Additional Information - JOB ID: req455406
- Category: Customer Experience
- Location: Taha Hussein St, Cairo Festival City-fifth settlement,,Building A2, Southern, level2,New Cairo,CAIRO,171-11835,Egypt
- Nonexempt