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Honeywell Exp Technical Support Professional 
United States 
658317313

31.07.2024
JOB DESCRIPTION
Join the industry leader to design the next generation of breakthroughs

By changing the way we fly, fueling jets in an eco-friendly way, keepingbuildings smart and safe and even making it possible to breathe on Mars.

Key Responsibilities
  • The assignment involves telephone, dial-in and email support of Lenel products (Access Control, Video Surveillance – MS Windows based).
  • Manage and prioritize requests.
  • On time resolution of complaints.
  • Provide expertise on complex application issues.
  • Work with a centralized Call Management database on a daily basis.
  • Site & customer technical visits for product related activities.
  • Cross-functional responsibility to resolve technical issues (software and hardware) with our R&D departments, PM teams.
    Build up a Knowledge Base of known applications and bug issues.
  • Ensure a good and professional communication flow with Carrier Technical teams over the phone and via e-mail
  • Recommend the best products against customers’ requirements.
  • Validate specific solutions (performances, custom design).
YOU MUST HAVE
  • Engineering degree Bac+4 or equivalent
  • Bilingual English mandatory, French or Spanish optional
  • Experience in a support or technical consultancy function.
  • Professional experience of IP network.
  • Preferably, a relevant experience in the Electronic Security sector.
  • A solid knowledge of Microsoft SQL Server and Windows operating systems.
  • Analytical mind. The ability to solve complex problems, based on a logical and inquisitive nature.
  • Strong capacity to work in a team and to handle situations with Customers that could be potentially tensed.
  • Weekend support (once a month full weekend)
WE VALUE
  • A high degree of initiative and willingness to take ownership of issues.
  • Ability to learn and develop continuously as new products introduced.
  • Ability to work with competing demands in a small multi-discipline team.
  • Good documentation and communication skills.

Ifthis is your dream role, then we'd love to hear from you.

Additional Information
  • JOB ID: req455406
  • Category: Customer Experience
  • Location: Taha Hussein St, Cairo Festival City-fifth settlement,,Building A2, Southern, level2,New Cairo,CAIRO,171-11835,Egypt
  • Nonexempt