Td Bank TDS Lead Operations Officer 

Canada, Ontario, Toronto 

657088649

Toronto, Ontario, Canada

$52,700 - $74,400 CAD

Job Description Summary

Responsible for assigning and monitoring the daily workflow and distribution for own functional area and ensuring the required processing is completed meeting all Service Level Goals. Provides a broad range of operational support to officers and is responsible for first point of escalations with partners, as well as operational effectiveness for own functional area within Operations and Technology. Reports to a Team Manager within the Team Structure.

SHAREHOLDER:

• Contribute to the achievement of satisfactory audits by understanding & following audit and process guidelines.
• Identify areas of risk and escalate as necessary.
• Understand and apply bank/service center operating policies and procedures and ensure necessary due diligence is taken to support the accuracy of all customer transactions.
• Be knowledgeable and comply with Bank Codes of Conduct
• Assign and monitor the daily workflow ensuring the required processing is completed meeting Service Level Goals
• Monitor and manage daily touch points and work distribution.
• Track and escalate operational issues to Team Manager to support business objectives and KPI targets.
• Identify, lead and actively participate in process improvements.
• Provide subject matter expertise for internal and external partners within defined area.
• Understand and apply bank/service center operating policies and procedures.
• Demonstrate flexibility by adapting to change within business area and unit.
• Adopt and support new process and technology improvements.

EMPLOYEE TEAM:

• Support reward and recognition programs throughout the year by recognizing peers and submitting award nominations.
• Support a diverse and inclusive workplace.
• Contribute to a positive and respectful work environment.
• Actively participate in performance management process including coaching, career development and utilizing P3, and pulse action planning
• Meet changing business needs with flexibility.
• Encouraged to support your community by participating in team sponsored events and activities throughout the year when possible.
• Meet Professional Operations Management (POM) Certification requirements.

BREADTH & DEPTH:

• Advanced knowledge on products, end-to end processes and systems for own specialized area.
• Supports Operations teams completing day-to-day processes / transactions / activities characterized by single to multiple step transactions, limited to multiple systems and/or jurisdictions, and low to medium complexity.
• Accountable for resolving exceptions, nonstandard issues / transactions and/or escalating to appropriate level where further clarity or interpretation is required for moderate to high complexity.
• Requires intermediate level of process management knowledge and a good understanding of the business unit and operational functions for the business area supported.
• Decision making authority and ambiguity and nature of issues supported are generally low to moderate risk oriented.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Sans Objet