Td Bank TDS Operations Analyst II 

Canada, Ontario, Toronto 

285618650

Toronto, Ontario, CanadaTD Securities

$59,500 - $84,000 CAD

Responsibilities:

• Execute more complex transactions and overrides accurately, on time and in line with establishedguidelines/procedureswhile adhering to formal or informal Service Level Agreement(s) (SLAs)

• Identify, document, and investigate processes/exceptions arising fromtransactions/processesbeyond first level operations service delivery

• Coordinate with partners on key initiatives and may act as a project lead/subject matter expert for small-scale projects/ initiatives in accordance with project management methodologies

• Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained

• Identify opportunities to improve service delivery

• Provide accurate and thorough analysis of key process drivers, root or systemic causes of cross functional operational issues, interpret findings and make recommendations

• Support partners with both inbound and outbound requests from various channels, answering questions to perform adjustments within authority levels

• Contribute to the production of consolidated or aggregated reporting as appropriate

• Maintain working relationships with customers by resolving customer issues and articulating business processes to respond to customer queries

• May interact with other partners and vendors, providing guidance and/or addressing questions/concerns in an effective and timely manner

• Support the timely and accurate completion of business processes and procedures according to SLA requirements

• Contribute to business objectives for operational excellence--identify, suggest and actively participate in improving standards, policies, procedures, and solutions

• Continually develop understanding of internal and industry regulations and trends, contributing to team knowledge of emerging issues/risks, and assess potential impacts as it relates to operating policies, standards and procedures

• Consistently exercise discretion in managing correspondence, information and all matters of confidentiality

• Analyze service delivery issues and conduct internal/external research projects and/or contribute to audit reviews; run testing, and generate reports to identify potential solutions within TD's risk appetite that enhance the customer experience and support business objectives

• Ensure documentation that is prepared / completed is accurate and properly reflects client / business intentions and is consistent with relevant rules / regulations

• Contribute to the development/delivery of presentations/ communications to management or broader audiences

• Ensure necessary due diligence to support the accuracy of all customer transactions / activities

• Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite; adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management)

• Protect the interests of the organization – identify and manage risks, and escalate non-standard, high risk transactions / activities as necessary

• Support change management projects or programs that impact the business, functions or processes and ensure clear communication and documentation of new processes

• Assume responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct

Requirements:

• Sound knowledge and understanding of the operating environment, business process and procedures, and transaction lifecycle for own area (e.g., processing environment, applications, software, hardware, products)

• Sound level knowledge with some form of related training and/or related experience or skills

• Ability to execute on standard and non-standard processes and requests of low to medium complexity with moderate to high- risk/financial impact

• Requires general understanding of the overall function and/or businesses supported

• May lead small scale initiatives or work stream packages for assigned area

• Completes work within specifically defined parameters with guidance/ direction from management as necessary

• Undergraduate degree/ college diploma

• 3+ year relevant experience

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Sans Objet