JPMorgan Small Business Card Portfolio Management Senior Associate 

United States, New York, New York 

657079653

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Job Responsibilities:

This role will:

• Empathize with small business owners and understand the unique needs of this segment
• Review and understand insights to lead change for small business card holders, using a data-driven approach
• Keep pulse on the external ecosystem to help drive the product strategy
• Help to plan and drive any enhancements, optimizations and/or refreshes in this customer segment
• Leverage deep analysis of customer behavior and performance to strategically drive impactful outcomes, enhancing product offerings and optimizing engagement for maximum business growth
• Partner with cross-functional teams (e.g., Risk, Lending, Pricing) to design and execute strategies that enhance risk management, lending efficiency, and pricing models across the portfolio
• Strategically develop and refine impactful customer messaging in collaboration with Customer Marketing Engagement teams, ensuring effective marketing of card benefits to maximize customer awareness, usage, satisfaction, and loyalty
• Collaborate with other internal stakeholders (e.g., Corporate Functions, Acquisitions, Product Delivery, Business Development, Rewards & Benefits, Travel, Market Research/Insights, Analytics, and Finance) to evaluate opportunities, identify gaps, and implement solutions

Required Qualifications, Capabilities, and Skills:

• Bachelor's Degree
• Experience working with data analytics
• Strategic thinking and creative problem-solving skills
• Ability to tell a story from large sets of data in order to influence decision making
• Strong collaboration, communication, relationship, and project management skills, along with an attention to detail

Preferred Qualifications, Capabilities, and Skills:

• Previous experience at a financial institution
• Understanding of the key pieces of a Profit and Loss (P&L) statement
• Ability to lead and influence large teams of cross-functional internal stakeholders to lead business results
• Committed to designing messaging & experiences with a customer-first mindset
• Possess excellent senior-level communication skills, both written and oral