SAP Application Basis Operations / Technology Services 

Canada, Ontario, Toronto 

655125623

WHAT YOU’LL DO:

IT Technology Services Senior Specialist is responsible for 24x7 availability of SAP systems running in SAP ECS:

• Respond, troubleshoot and resolve alerts and incidents;

• Being an escalation point for, on LLD Level (Last Line of defense), productive issues; Follow change management processes during service request execution;

• Seek opportunities to streamline standard operating procedures through automation; Must feel comfortable working in a fast paced, dynamic and flexible environment;

• Operates effectively in a global 24x7 International team.

WHAT YOU BRING:

• Bachelor’s degree or higher in one of the following areas: Computer Science, Engineering, Information Technologies Management

• Solid understanding of SAP application technology used by ECS esp. the S/4HANA and SAP ABAP platform from a Basis technology perspective (SAP NetWeaver certification highly beneficial)

• Additional Experience in at least one non-NetWeaver technology: BOBJ, SAP Cloud Connector, Convergent Charging, OpenText, HANA XSA, Kubernetes/ SAP Gardener etc.

• Strong capabilities in technical documentation.

• Capacity to continuously acquire new knowledge in an independent and proactive way

• Good analytical and solution-oriented thinking

• Very good communication and networking skills

• Strong customer service focus

• Very good English language skills

Work Experience

• 8+ years’ experience as Technical SAP NetWeaver (ABAP and Java Basis administration) and/or non-NetWeaver engineer on L3 or higher-level operations/support teams

• Strong working knowledge in Linux and Windows operating system platforms

• Strong working knowledge in HANA, Sybase ASE and/or other Database management systems

• Strong analytical skills, working in RCA and problem management area

• Strong working knowledge managing technical documentation and knowledge productization

We win with inclusion

Due to the nature of the role, which involves global interactions with SAP entities, as well as with employees and stakeholders in Canada, functional proficiency in English is required for positions based in the Quebec.

Job Segment:ERP, Cloud, Operations Manager, Computer Science, Change Management, Technology, Operations, Management