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SAP Application Basis Operations / Technology Services Senior Specialist United States, Pennsylvania, Newtown Township 371401578
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WHAT YOU’LL DO:
IT Technology Services Senior Specialist is responsible for 24x7 availability of SAP systems running in SAP ECS:
Respond, troubleshoot and resolve alerts and incidents;
Being an escalation point for, on LLD Level (Last Line of defense), productive issues; Follow change management processes during service request execution;
Seek opportunities to streamline standard operating procedures through automation; Must feel comfortable working in a fast paced, dynamic and flexible environment;
Operates effectively in a global 24x7 International team.
WHAT YOU BRING:
Bachelor’s degree or higher in one of the following areas: Computer Science, Engineering, Information Technologies Management
Solid understanding of SAP application technology used by ECS esp. the S/4HANA and SAP ABAP platform from a Basis technology perspective (SAP NetWeaver certification highly beneficial)
Additional Experience in at least one non-NetWeaver technology: BOBJ, SAP Cloud Connector, Convergent Charging, OpenText, HANA XSA, Kubernetes/ SAP Gardener etc.
Strong capabilities in technical documentation.
Capacity to continuously acquire new knowledge in an independent and proactive way
Good analytical and solution-oriented thinking
Very good communication and networking skills
Strong customer service focus
Very good English language skills
Work Experience
8+ years’ experience as Technical SAP NetWeaver (ABAP and Java Basis administration) and/or non-NetWeaver engineer on L3 or higher-level operations/support teams
Strong working knowledge in Linux and Windows operating system platforms
Strong working knowledge in HANA, Sybase ASE and/or other Database management systems
Strong analytical skills, working in RCA and problem management area
Strong working knowledge managing technical documentation and knowledge productization
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PhiladelphiaJob Segment:ERP, Cloud, Computer Science, Operations Manager, Change Management, Technology, Operations, Management
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