Bank Of America Consultant - Bus Tech Analyst 

United States, Florida, Miami 

654323808

Required Skills & Abilities:

• Ability to speak and write fluently in English and Portuguese.
• Ability to conduct discussions with Clients in a confident manner.
• Ability to navigate multiple computer systems while interacting with the customer.
• Routine accountability is for technical knowledge and capabilities.
• Excellent communications skills, and ability to present to an audience.
• Ability to work in fast pace client focused environment.
• Ability to liaise with all levels of the firm and people with different experiences and backgrounds.
• Self-motivated and able to work unsupervised. Candidate will be able to manage own time and know when to escalate.
• Comfortable receiving ongoing performance feedback and coaching.
• Comfortable with ongoing change and learning new technology/processes.
• Ability to analyze and resolve customer inquiries.
• Ability to provide a positive customer experience through creative solutions.
• Ability to engage with customers, begin a conversation, build rapport, and handle objections.

Desired Skills & Abilities:

• Prefer 3 years of experience with technical support or banking services.
• IT degree preferred or equivalent work experience.
• Intermediate to strong computer skills.

Other Qualifications:

• Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
• Excels in working among diverse viewpoints to determine the best path forward
• Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner
• Commitment to challenging the status quo and promoting positive change Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
• Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

1st shift (United States of America)