Bank Of America Cnslt - Bus Tech Anly 

United States, Florida, Hialeah 

120177665

Job Description:

Job Description:

CashPro Consultant serves as a seasoned proficient technical liaison between our systems to train, educate and support LATAM clients.

Requirements:

• Able to work normally 7:00am - 4:00pm EST or 8:00am - 5:00pm EST to cover Brazil work hours. Some US holidays will apply. Ask manger to discuss during interview.
• 6+ months experience with technical support or banking services
• 6+ month experience in International Treasury environment
• Ability to conduct discussions with Clients in a confident manner.
• Intermediate ability in computer skills.
• Ability to navigate multiple computer systems while interacting with the customer.
• Excellent communications skills, and ability to present to an audience.
• Ability to work under pressure in a team environment.
• Ability to liaise with all levels of the firm and people with different experiences and backgrounds.
• Must be self-motivated and able to work unsupervised. Candidate must be able to manage own time and know when to escalate.
• Comfortable receiving ongoing performance feedback and coaching.
• Comfortable with ongoing change and learning new technology/processes.
• Ability to analyze and resolve customer inquiries.
• Ability to provide a positive customer experience through creative solutions.
• Ability to engage with customers, begin a conversation, build rapport, and handle objections.

Desired Qualifications:

• Speak and write fluently in English and Portuguese is Highly Desired, (Spanish a plus).
• IT degree preferred or substantially equivalent experience.

Other Qualifications:

• Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
• Excels in working among diverse viewpoints to determine the best path forward
• Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner
• Commitment to challenging the status quo and promoting positive change
• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
• Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world