Capital One Senior Manager - Knowledge Management Hybrid 

United States, Virginia, Richmond 

653464309

West Creek 8 (12080), United States of America, Richmond, Virginia Senior Manager - Knowledge Management (Hybrid)

Lead

• You will lead a diverse team of content professionals providing ongoing support and guidance to enable a high functioning and empowered team.

• As a people leader, and leader of leaders, you will demonstrate a passion for guiding and supporting others to bring out the best in every team member.

Deliver

• Administer all facets of knowledge management including the platforms and processes to create, publish, govern and measure content.

• Analyze organizational needs, content performance and process effectiveness to drive continuous improvement.

• Identify and manage / mitigate risk, ensuring a well-managed content management operation.

Strategize

• Provide strategic leadership and creative vision, developing and leading our knowledge management strategy, ensuring we continue to deliver the highest value work for the Channels organization.

• Connect with our stakeholder partners to understand and align strategic priorities.

• Stay up-to-date with industry trends, competitor activities, and customer needs to inform strategy and drive continuous improvement.

Connect and Partner

• Cultivate and maintain strong and collaborative relationships with the leaders of our stakeholder organizations to promote and advocate for the value our team delivers and to deeply understand the strategic needs and priorities of our partner teams.

• As part of the Customer Channels Performance Solutions senior leadership team, you will partner with other leaders to develop and support organizational strategy, enable cross-functional excellence and support the broader organization.

Leadership

• You are a thoughtful and inspirational leader that leads with head and heart while creating an environment that enables excellence.

• You are an empathetic leader that listens to your teams needs and ambitions and strives to help them succeed

Communication & Influence

• You are an effective communicator and storyteller. You can craft stories about complex issues and tailor your message to suit a diverse set of audiences including senior leaders.

• You seek out meaningful connection points, build an understanding of relationship dynamics and ensure the right stakeholders are involved to shape and drive measurable outcomes.

Change Champion

• To support an ever evolving organization, you are a thoughtful and effective change champion, providing leadership and direction through times of change and challenge.

Content Practitioner

• You “get” content and what it takes to deliver high quality, transformational content experiences in an efficient and well managed way at scale.

• You have expertise in content management systems and tools, information architecture, content analytics and content strategy.

Basic Qualifications:

• High School Diploma, GED, or equivalent certification

• At least 5 years of people leadership experience

• At least 3 years of experience leading people leaders

• At least 3 years of experience in content strategy, content design, UX writing, information architecture, or process management

Preferred Qualifications:

• At least 5 years of experience leading a knowledge management or content operations organization

• At least 5 years of experience developing and managing knowledge management systems and processes

• At least 2 years of experience leading teams in a remote environment

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.