Uber Strategic Program Manager EMEA CommOps 

United States, West Virginia 

652671383

About the Role:

As a Strategic Program Manager, you will lead an evolving portfolio of strategic initiatives or processes to improve and optimise our operations, often with EMEA-wide scope and across business lines. You will have end-to-end responsibility from scoping to final delivery, delving deep into data and managing a broad network of stakeholders in the process. You will also dive into the details of the end-to-end customer journey and embrace the scale and complexity of our operations. Given the highly strategic focus of your portfolio and the ambiguity of the problems at hand, you will often act as a thought partner to senior leaders in the organisation.

What You'll Do:

• Lead strategic projects to optimise customer support processes.
• Drive initiatives to improve operational efficiency and customer satisfaction.
• Collaborate with senior leadership to influence strategic decisions.
• Manage cross-functional stakeholder relationships across different regions.
• Analyse performance metrics to identify areas for improvement.

What You'll Need:

• Passion for customer experience and operations . The experience of our customers, and why it is the way it is, how it can be better, profoundly interests you.
• Strategic thinking . You understand our broad strategy in Uber & Community Operations, can approach problems analytically, identify solution levers and propose an effective and implementable strategy.
• Program management and governance . You can structure and lead multi-stream programs, design and maintain a mechanism to track program status, flag issues, and remove roadblocks.
• Stakeholders management . You can communicate effectively with stakeholders from all corners and levels of our highly matrixed organisation, get them on board, and track with programme deliverables.
• Self-driven and highly autonomous . You are a go-getter. You can take vaguely defined problem statements, define them, structure an approach, rally people around you and operationalise toward a solution implementation.
• Work experience encompassing strategic and/or program management responsibilities
• International work experience preferred

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .