Uber Learning Program Delivery Lead EMEA CommOps 

United States, West Virginia 

559960633

What You’ll Do

1. Own the EMEA L&D Delivery Strategy:
   • Develop and execute the EMEA Learning & Development delivery strategy in alignment with Uber’s business goals and priorities.
   • Oversee learning delivery responsibilities across Centers of Excellence (COEs) and Business Process Outsourcing (BPO) partners
2. Stakeholder Engagement:
   • Act as a strategic partner to senior leadership in Field Operations, whilst collaborating with cross-functional teams to align on priorities and drive seamless execution. Build strong, trust-based relationships across Uber’s matrixed organization—including Design, Programs, BPO Operations, and Quality. Leverage industry insights and proven frameworks to influence decision-making and ensure L&D initiatives are tightly connected to business goals.
3. Learning Implementation Excellence:
   • Drive seamless implementation of L&D initiatives across Uber’s network, with a strong focus on driving measurable improvements in agent performance. Monitor pre- and post-training metrics to assess impact, uncover key insights, and report on outcomes that support business goals. Hold teams accountable for execution quality, making sure learning programs consistently support operational excellence and meet agreed-upon standards.
4. Continuous Improvement:
   • Champion a culture of continuous learning by identifying capability gaps and performance trends across the business.
   • Use strong consulting skills to diagnose root causes and recommend targeted, actionable strategies. Collaborate closely with Quality and Insights teams to translate data into meaningful improvements, and work with channel stakeholders to embed learning into day-to-day operations.
   • Leverage global and regional L&D resources to ensure learning solutions evolve in step with business needs and performance expectations.
5. Team Leadership and Development:
   • Lead, mentor, and grow a high-performing L&D delivery team
   • Foster a collaborative and innovative culture between Uber and BPO L&D teams to drive thought leadership and best practices
   • Manage team capacity effectively by streamlining workflows, driving efficiencies, and ensuring consistent training availability across the delivery team. Align resources with subject matter expertise to optimize delivery and maintain high standards of learning execution.
6. Project Management and Innovation:
   • Apply disciplined project management skills to deliver tailored, high-impact learning solutions with clear communication and change management strategies.
   • Champion experimentation and innovation in learning delivery, continuously raising the bar on industry best practices and introducing cutting-edge learning experiences.
7. L&D Subject Matter Expertise:
   • Serve as the subject matter expert on Uber’s L&D operating model, covering the end-to-end spectrum of L&D activities, from needs analysis and design to delivery and evaluation..

Basic Qualifications

1. Proven experience in Learning and Development, with a strong understanding of end-to-end training delivery, stakeholder engagement, and performance-driven learning strategies.
2. Previous experience in people management, with a track record of leading high-performing, geographically dispersed teams.
3. Demonstrated success in delivering large-scale learning programs and initiatives across multiple functions and geographies, driving measurable business impact..
4. Strong understanding of learning metrics and evaluation methodologies, with experience using data to inform decisions, optimize learning strategies, and demonstrate impact.
5. Strong written, verbal, and visual communication skills, with a proven ability to influence and build consensus at senior leadership levels.
6. Familiarity with the use of generative AI tools and their application in enhancing learning design, delivery, and efficiency.

Preferred Qualifications

1. Academic background in Learning and Development, Education, Organisational Psychology, Human Resources, or a related field.

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .