What you’ll be doing:
- Pro-active communication with partners in your region by telephone and by internal messaging to assist with the development of Booking.com’s business
- Responsible for a portfolio of partners where you are the first point of contact, answering questions and following up when needed
- Responsible for maintaining a stable relationship with the accommodation partners
- Be knowledgeable on Booking.com’s products so that their benefits and usage can be explained to partners
- Identify opportunities for partners that will help improve Booking.com’s business
- Help identifying new potential partner leads and pass these on for further follow up
- Responsible for efficiently resolving customer service escalations related to the managed portfolio
- Support during individual and team projects, such as organizing and participating in workshops and webinars for partners.
What you’ll bring:
- Strong and engaging communication skills
- Solution oriented and results driven
- Ability to influence partners over the phone to implement suggestions;
- Strong work ethic and self-directed
- Flexible and capable of working independently and as part of a team
- Ability to prioritize own workload and effective time management
- Eye for accuracy and ability to be analytical
- Business fluent in both English & German (C1 level)
In return, we’ll provide:
- A performance-based company with competitive salary and bonuses
- Hybrid home-to-office working environment and flexible working hours
- A great platform for learning and development
- The opportunity to work with some of the brightest minds from all over the planet
Pre-Employment Screening
If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.
