Wells Fargo Associate HR Service Delivery Representative 

Philippines, Caloocan 

651248743

In this role, you will:

• Support service delivery of HR products and process es across one or more functional areas within HR that may be related to, but not limited to , one or more HR functional areas such as: Talent Acquisition, Talent Management, pay, benefits, incentive plan administration, HRIS and records management, leave of absence, employee and labor relations, HR compliance

• Seek ways to improve query resolution, records management , and fulfillment of various transaction processing requests related to HR products and processes within established procedures

• Perform routine, administrative, transactional, operational, or customer support tasks

• Be responsible for less complex operational tasks that may include upkeep and record maintenance through data entry, report generation , and other transactions across internal human resources information systems such as Workday, ServiceNow, and/or other specialized tools within other HR areas like recruitment, incentive administration , etc

• Regularly receive direction from supervisor and escalate questions and issues to more senior roles

• Interact with immediate team as well as internal customers on basic information related to the area of responsibility

Required Qualifications:

• 6+ months of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Experience in operations support, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

• With minimum of 6+ months of call center experience. Preferably with HR call center experience, banking or support type.

• Completed at least 2 years in college.

• Knowledgeable in Workday, ServiceNow or Contract Resource Tools.

• Good problem solving and analytical skills. Able to accurately process high volume of work within established deadlines.

• Amenable to work on shifting schedule, mostly catered to US time.

• Amenable to work on selected PH/US Holidays.

Job Expectations:

• Support customer queries for at least three core skills

  (Payroll, NH Benefits, Qualified Events) .

• Process simple to moderately complex queries in trained skill areas (can be with guidance from senior HR reps or manager).

• Provide quality Tier 1 level support or first contact resolution for customers using the Employee Care resources (i.e., procedures, knowledge articles, alerts, etc.)

• Ensure quality documentation for cases .

• Coordinate with leadership for resolution of queries not addressed in Employee Care resources.

• Provide positive customer experience to employees.

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.