NICE Director Project Management 

United States, Georgia, Atlanta 

65111831

As a, you will Serve as the single point of leadership across multiple delivery programs and own end-to-end accountability for project and program delivery across all of America's accounts by driving engagements/programs to successful completion across both on-premise, cloud, and hybrid models.

How will you make an impact?

• Oversee Project Managers and Program Managers and provide leadership and guidance on delivery excellence.
• Engage with client leadership to ensure proper expectation settings and escalation management.
• Align project delivery vision and execution plans thereof with the Professional Services and company vision.
• Strategically set up processes and protocols to maximize business KPIs with the goal of exceeding quarterly and annual targets. Drive daily operations within the project and program management teams at a tactical level to execute against that strategy.
• Set the charter for optimizing project and program quality, capacity aspects, and morale by keeping broader business KPIs for delivery in context.
• Manage customer expectations and maintain constant contact with the customer base at several levels to solicit feedback, resolve issues, and ultimately achieve customer satisfaction through proactive communications.
• Be the point of liaison with other client-facing and internal groups within company to progress the delivery book of business on a daily basis
• Foster positive client relationships to help identify new business opportunities within the Financial Crime and Compliance space
• Develop customer relationships with executives and senior leadership

Have you got what it takes?

• Bachelor’s degree minimum
• Preferred certifications: PMP, CSM, Scaled Agile
• Proven track record of enterprise leadership and growing business, preferably within financial serviced domain
• Proven track record of identifying new business, either on contract or as a new opportunity, and leading capture on this work
• Proven track record of leading enterprise-scale, complex technology projects successfully
• Previous people leadership and management skills, including direct experience leading, managing, and mentoring teams of project and program managers
• Successful track record of delivering programs on scope, on time, on budget, on quality and on benefit
• Demonstrated ability to manage the details of programs / projects in order to drive them to fruition
• Excellent communication, collaboration, team building and relationship management skills
• Ability to communicate to business partners, senior executives, and strategic partners
• Capable of gaining support for initiatives through influence and use of business rationale
• Proven ability to make and implement tough decisions

You will have an advantage if you also have:

• Experience/knowledge of Actimize solutions.

Sr Director of PS
Manager