As a, you will Serve as the single point of leadership across multiple delivery programs and own end-to-end accountability for project and program delivery across all of America's accounts by driving engagements/programs to successful completion across both on-premise, cloud, and hybrid models.
How will you make an impact?
- Oversee Project Managers and Program Managers and provide leadership and guidance on delivery excellence.
- Engage with client leadership to ensure proper expectation settings and escalation management.
- Align project delivery vision and execution plans thereof with the Professional Services and company vision.
- Strategically set up processes and protocols to maximize business KPIs with the goal of exceeding quarterly and annual targets. Drive daily operations within the project and program management teams at a tactical level to execute against that strategy.
- Set the charter for optimizing project and program quality, capacity aspects, and morale by keeping broader business KPIs for delivery in context.
- Manage customer expectations and maintain constant contact with the customer base at several levels to solicit feedback, resolve issues, and ultimately achieve customer satisfaction through proactive communications.
- Be the point of liaison with other client-facing and internal groups within company to progress the delivery book of business on a daily basis
- Foster positive client relationships to help identify new business opportunities within the Financial Crime and Compliance space
- Develop customer relationships with executives and senior leadership
Have you got what it takes?
- Bachelor’s degree minimum
- Preferred certifications: PMP, CSM, Scaled Agile
- Proven track record of enterprise leadership and growing business, preferably within financial serviced domain
- Proven track record of identifying new business, either on contract or as a new opportunity, and leading capture on this work
- Proven track record of leading enterprise-scale, complex technology projects successfully
- Previous people leadership and management skills, including direct experience leading, managing, and mentoring teams of project and program managers
- Successful track record of delivering programs on scope, on time, on budget, on quality and on benefit
- Demonstrated ability to manage the details of programs / projects in order to drive them to fruition
- Excellent communication, collaboration, team building and relationship management skills
- Ability to communicate to business partners, senior executives, and strategic partners
- Capable of gaining support for initiatives through influence and use of business rationale
- Proven ability to make and implement tough decisions
You will have an advantage if you also have:
- Experience/knowledge of Actimize solutions.
Sr Director of PS
Manager