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Honeywell Sr Cust Exp Specialist United States, West Virginia 650285141
08.04.2025
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GeneralDuties :
Comfortable working in 24x7 environment with rotations weekly offs.
Be available for all incoming calls/ faxes/ emails/ web requestsMaintain and update databases with changes required in an accurate and timely manner
Review, monitor and work to minimise numbers of open Service Requests
Develop and assess work process strategies, make suggestions for improvements
Professionally and efficiently attend to all inquiries
Highlight any issues of importance and escalate areas of concern to manager
Produce reports as requested within time frames givenAble to work on a rotating roster which includes weekends, nights & public holidays.
Contract Management:Maintain up to date knowledge of contract specifics
Maintain telephone coverage to ensure adherence to service levels
Monitor individual work time-management goals.
Ensure you understand and worked on ticketing system as FX, Salesforce, Siebel etc.Completion all necessary documentation accurately and on time
Contribute to the continuous improvement and corrective action processes
Attend all hand over sessions promptly
Adhere to rostered attendance requirements & be available for on-call shifts
Meet key performance indicators and internal service levels agreements
Actively participate in all required training and meetings
Demonstrate understanding and performance of all systems and telephone interactions
Support and assist implementation of decisionsKPIs – available time on phones, accuracy of calls logged, call coaching etc.
Attendance and punctuality
Acceptance of feedback
Ability to ‘self-manage’ time and tasksAdditional Information
Comfortable working in 24x7 environment with rotations weekly offs.
Be available for all incoming calls/ faxes/ emails/ web requestsMaintain and update databases with changes required in an accurate and timely manner
Review, monitor and work to minimise numbers of open Service Requests
Develop and assess work process strategies, make suggestions for improvements
Professionally and efficiently attend to all inquiries
Highlight any issues of importance and escalate areas of concern to manager
Produce reports as requested within time frames givenAble to work on a rotating roster which includes weekends, nights & public holidays.
Contract Management:Maintain up to date knowledge of contract specifics
Maintain telephone coverage to ensure adherence to service levels
Monitor individual work time-management goals.
Ensure you understand and worked on ticketing system as FX, Salesforce, Siebel etc.Completion all necessary documentation accurately and on time
Contribute to the continuous improvement and corrective action processes
Attend all hand over sessions promptly
Adhere to rostered attendance requirements & be available for on-call shifts
Meet key performance indicators and internal service levels agreements
Actively participate in all required training and meetings
Demonstrate understanding and performance of all systems and telephone interactions
Support and assist implementation of decisionsKPIs – available time on phones, accuracy of calls logged, call coaching etc.
Attendance and punctuality
Acceptance of feedback
Ability to ‘self-manage’ time and tasksAdditional Information
- JOB ID: HRD262158
- Category: Customer Experience
- Location: 56 & 57 Hadapsar Industrial Estate,Pune,MAHARASHTRA,411013,India
- Nonexempt
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