Ribbon Team Leader IP Data Network Customer Support Engineer 

United States, Ohio, Toledo 

650228945

Job Description:

• Provide high-quality technical support to customers via telephone, remote connection, and on customer site as required.
• In-depth configuration and troubleshooting of Layer-2, Layer-3, IP/MPLS networks utilizing industry-standard test equipment.
• Interface with Tier 3 support teams at Ribbon R&D centers when necessary to resolve hardware and software problems.
• Knowledge of optical DWDM networks also a benefit but not required

• Perform equipment and network management SW upgrades.
• Provide technical support for Ribbon Field Engineers.
• Provide semi-formal training classes as well as OJT to Customers as required.

Requirements:

• Strong background and minimum of 5+ years hands-on experience in the configuration, operation, and testing of Layer-2/3, and IP/MPLS networks. Required
• In-depth knowledge of high-speed 100/400G optical networking interfaces as well as IP data protocols (examples: MPLS-IP, MPLS-TP, L2VPN, L3VPN, BGP OSPF, ISIS, Segment Routing, EVPN, Cisco certification, Juniper experience, etc).
• Excellent verbal and written communication skills, problem-solving, project planning, and time management skills.
• Familiarity with Network Management Systems (NMS).
• Experience with Unix and Linux operating systems.
• Knowledge of SNMP functionality and configuration including use of MIB browser applications.

• Must be a US citizen or currently authorized to work in the US
• Ability to travel when required.

• Bachelors or Masters Degree in Engineering - OR applicable work experience

Please Note:

US Citizens and all other parties authorized to work in the US are encouraged to apply.