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Optimove Customer Success Team Leader United States 616921864
07.04.2024
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Responsibilities:
- Lead a team of 3-5 skilled Customer Success Managers, providing guidance and fostering a collaborative environment.
- Serve as the executive sponsor of your team's accounts- Meet with managers on the client side, manage escalations and lead and participate in strategic meetings
- Guide the team within complex and challenging customer issues with CS best practices in mind
- Enable, coach, mentor, and grow a team of exceptional Customer Success Managers.
- Create and execute Individual Development Plans (IDP's) for your direct reports and conduct regular check ins to ensure the team is on the right path
- Manage a small book of business comprised of strategic accounts
- Own overall client relationship, enabling them to unlock value from their partnership with Optimove
- Establish a trusted and strategic relationship with each assigned client
- Be a strategic connector, ensuring the right resources from Optimove engage with key stakeholders at your clients
- Be the customer's advocate internally by communicating requests and issues across departments
- Provide training, guidance and advice to help your clients unlock maximum value using the Optimove platform
- Communicate major product updates and releases ensuring clients enact changes
Requirements:
- Bachelor’s degree
- 2-3 years of customer Success experience, Martech/ CRM related companies is a plus
- 1 year (or more) of people management experience
- Fluent in English - Extremely strong presentation and communication skills
- Proactive, highly organized, with the ability to manage multiple tasks
- Fast learner who can understand and articulate technology at any level
- Rich and effective interpersonal skills
- Strong analytical skills
- Growth mindset – always pushing yourself out of your comfort zone
- Experience in technology-related fields, preferably B2B SaaS
For those applicants in the NYC area, the salary range for this role is $75 to $115. The salary offered will be based on experience, role, and location.
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