SAP Sovereign Services & Delivery Large Customer Program Expert 

Italy, Lombardy, Milan 

650006696

What you'll do

Your responsibilities include:

• Manage IT implementation programs for a large customer in regulated industries from a Sovereign Cloud angle
• Consolidate and track all external facing efforts of SAP regarding large customers in post-sales during the stage of Sovereign Cloud delivery
• Multi-level stakeholder management within SAP to structure and strengthen alignment regarding enabling one voice messaging to the customer
• Manage alignment between all SAP internal stakeholders and respective project management activities
• Proactive screening for escalation for interactions or delivery items with escalation potential and working on solutions to prevent actual customer escalation
• Provision of internal briefings, presentations, and publications on the large customer delivery account comprising status on customer’s complex SAP landscape
• Identification of indirect customer feedback as well as intake of direct requests during the delivery phase and translation into corporate actions at SAP
• Identification of customer needs that are not covered by existing scope of delivery and seamless collaboration with account teams
• Provide regular reporting updates to SAP Global Head of Sovereign Alliances on large customer delivery account

What you bring

• Master’s degree or equivalent
• 12+ years of professional experience
• Experience in customer program management is a must
• Experience in aerospace and defense industry is a plus
• Experience in IT implementation or delivery program is a must, experience with SAP products is an advantage
• Ability to analyze complex regulatory government security environments and their impact on SAP and on its customers
• Ability to manage multilevel stakeholders and streamline communications
• Excellent communication and liaison skills

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