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Rapid7 Associate SOC Advisor 
United Kingdom, Northern Ireland, Belfast 
648556639

30.06.2024

In this role, you will:

  • Assist in supporting incident response engagements through customer communications and reporting

  • Triage alerts in our global alert queue alongside experienced analysts

  • Work closely with TACOPS analysts and the operations teams to convey recommendations to Rapid7 customers, to improve their overall security posture

  • Review and generate high-quality accurate and contextual customer deliverables

  • Perform log search queries to identify suspicious activity in customer environments

  • Help develop and create Executive Briefings (frequency based on client demand), which will illustrate implementation/operational score, threat and/or vulnerability score, trending details, and may include high-level action plans

  • Help the Customer Advisor team build strong advisory relationships with customers and continuously exceeding client expectations

  • Ensure that customer’s Rapid7 Platform technology is functional, and coordinate with Rapid7’s support team when needed

  • Assist in technology deployment and client onboarding processes

  • Gather client input and requirements across the Managed Services client base to influence Managed Services service roadmap

  • Assist Managed Services Leadership with effective scaling strategies to face the challenge of an ever-expanding customer base

The skills you’ll bring include:

  • Associates or Bachelor’s Degree in Information Technology and related disciplines, or two or more years of related experience

  • Experience using a homelab environment/TryHackMe/HackTheBox or similar setup to gain practical security experience

  • Significant client relationship management experience

  • Strong understanding of common enterprise technologies

  • Proven ability to convey extremely technical concepts to audiences with varying technical prowess

  • Industry-related certifications i.e A+, Network+, Sec+, Cloud+, CCSP, etc.

  • Interest in technology deployment and configuration experience

  • Strong interest in security frameworks and concepts

  • Exceptional organization and time management abilities

  • Peer-reviewing colleagues’ work for errors and inaccuracies i.e quality assurance