Salesforce Senior Success Guide 

South Korea, Seoul 

647530709

Job Category

Job Details

• Educate customers on features and functionality through 1:1 engagements, providing actionable recommendations to increase product adoption and customer health.
• Work closely with customers to understand the motivation, business drivers, strategic goals and desired business outcomes and provide the customized success path to help customers achieve their goals.
• Analyze qualitative and quantitative customer data to produce insights and create a clear POV that will improve the health of the customer, mitigate risk and increase adoption and consumption.
• Build positive relationships with both internal and external stakeholders to drive faster time to value for our customers.
• Conduct 1:M customer webinars or facilitate workshops with customers on best known practices.
• Contribute to the library of customer success assets (customer references, case studies) and thought leadership (methodology, point of view, white papers)
• Transform customers in passionate advocates who excel in our solutions.
  

• You are passionate about the future of work, and positively impacting the working lives of people in large organizations.
• This is a demanding role that requires strong leadership, committed priority management and ability to multi-task and perform effectively under pressure
• You are an excellent teammate who has a consistent record of excelling in fast-paced environments and taking initiative.
• Relevant work experience in customer-facing customer success, account management, strategic consulting, technical support or project management roles. SaaS experience preferred.
• You demonstrate ability to communicate, present and influence credibly and effectively at all levels of the organization.
• You display diplomacy, tact and poise under pressure when working through customer issues.
• You are fluent in written and verbal English and Korean.
• Relevant Salesforce or Slack certifications are preferred.

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