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F5 Network Support Engineer Bangalore 
India, Karnataka, Bengaluru 
646770751

08.05.2025

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What you will do:

  • Demonstrates good judgement to select the best methods and techniques to provide a diverse scope of technical support (Level 1 to Level 3) to troubleshoot and resolve hardware and software issues on F5 product and services, based on data analysis of a complex set of customer specific factors.

  • Proactively and effectively communicates status, plan-of-action, and resolution of issues based on an ISO Quality Management System defined set of procedures.

  • Provides F5 customers and partners with a consistently high-quality support experience

  • Participates in on-going training with F5 products and related technologies

  • Maintains high schedule adherence (work hours and on-phone time)

  • Effectively manages case escalations to tier 3 (Engineering Services) while maintaining customer communication, with limited assistance/mentoring from senior support personnel or management

  • Manages multiple routine cases and prioritizes based upon customer and business needs

  • Performs additional projects as required

  • Responsible for upholding F5’s Business Code of Ethics and promptly reporting violations of the code or other company policies.

What you will bring:

  • 5 years' experience in a professional technical support role or equivalent experience, working with relevant technologies

  • Bachelors BA/BS, Honors, Graduate Certificate preferred.

  • Certification to 201 level certification is expected to be achieved at NSE II level in their core module area of expertise. Level 301 certification is preferred but not expected.

  • Excellent customer service skills together with experience supporting corporate customers and service providers in production environments.

  • Key areas of knowledge – Protocols, Linux, Networking, Popular Public Cloud Vendors, containerization, Experience with AI technology.

  • Thorough understanding and experience with HTTP and web applications and Hands-on technical experience preferred withinter-networking/datacenter operations.

  • Network: OSI Model, Network & routing protocols, WAN operations

  • Security: SSL, Cryptography, Firewall, VPN, DDoS & experience in network security exposure.

  • Familiarity with Windows, MacOS, working knowledge of UNIX/Linux operating systems and commands

  • Proficiency in cloud platforms such as AWS, Azure, or Google Cloud.

  • Experience with containerization and orchestration technologies such as K8s and Docker.

  • Experience with VMware, KVM or equivalent hypervisors.

  • Experience with Salesforce service CRM system.

  • API knowledge, BasicProgramming/Scriptingskills (Python, tcl, bash, JavaScript)

  • Experience interacting with AI and prompting for questions.

What You’ll Get:

  • Hybrid working mode

  • Career growth and development opportunities

  • Recognitions and Rewards

  • Employee Assistance Program

  • Competitive pay, , and cool perks

  • Dynamic Interest Groups

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

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