Uber Senior Operations Manager - Marketplace 

United States, West Virginia 

646566474

About the Role

In this role within the UK&I Central Operations team, you’ll be at the heart of solving these complex problems. Leveraging data-driven insights, you'll collaborate closely with cross-functional teams—including Commercial, Finance, Data Science, and Product—to drive operational excellence and deliver an exceptional experience for both customers and couriers.

What you'll do

• Own key aspects of our UK operations - such as delivery times, order completion rates, and throughput - to ensure a seamless experience for consumers, couriers, and merchants.
• Partner with global product teams to shape, test, and launch new features (e.g. enhanced matching algorithms, innovative customer propositions, autonomous deliveries).
• Use data-driven analysis to identify opportunities to improve our operations, and bring these opportunities to life through experimentation and continuous optimisation
• Build and optimise UK marketplace processes to ensure operational excellence (e.g. determining store level delivery areas, ensuring we have the right amount of courier supply)
• Collaborate with senior commercial stakeholders to improve account-level performance, using marketplace insights to inform strategy and support commercial decision-making

What you'll have

• Quantitative degree in STEM, Economics or similar
• 3+ years experience in operations/ analytics/ product ideally within a tech or strategy consultancy firm
• Strong commercial mindset with the ability to build compelling business cases to support recommendations
• Robust data analysis and technical skills, including advanced SQL to source data from large, complex data sources
• Excellent communication skills (both written and spoken)
• Able to use Python to perform data analysis (e.g. data manipulation, regression modeling)
• Experience working with a wide range of functional stakeholders (Product, Engineering, Commercial, Finance, Legal)

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .