Uber Senior Operations Manager Global Marketplace 

United States, West Virginia 

137264494

What You'll Do

• Lead marketplace performance and reliability : Define and monitor key KPIs related to supply health and reliability. Build scalable processes and data tools to proactively detect and mitigate imbalances across global markets.
• Be a product and operations champion : Act as the voice of operations in product discussions, advocating for features that improve courier engagement, earnings, and long-term retention. Identify product gaps, define operational requirements, and partner with Product, Engineering, and Design teams to deliver effective solutions.
• Lead dynamic pricing and demand-shaping initiatives to optimize growth and consumer engagement by using algorithmic pricing and delivery options; work cross-functionally with Growth, Membership and Regional teams teams to analyze elasticity, implement price experiments, and adapt pricing tactics in real-time to maximize marketplace revenue and consumer growth.
• Drive investment and incentive strategy : Contribute to the design and implementation of frameworks for pricing and incentive allocation that balance growth, reliability, and cost-efficiency. Partner with Finance and Product to forecast investment needs and measure ROI.
• Develop global playbooks and local strategies : Collaborate with regional teams to adapt global strategies to local market realities, ensuring both scalability and relevance. Serve as the subject matter expert on marketplace mechanics for G&R globally.
• Own complex problem-solving and insight generation : Lead deep-dive analyses to understand root causes of marketplace issues. Build and present compelling narratives backed by data to drive executive alignment and decision-making.
• Influence senior stakeholders and cross-LOB coordination : Partner with senior leaders across Delivery to align on investment priorities, product rollouts, and operational bets. Champion a “One Uber” approach to supply and marketplace management.

Basic Qualifications

• 4+ years of experience in Operations, Product Strategy, Analytics, or similar roles; ideally within tech, marketplaces, logistics, or consulting.
• Bachelor's degree required.
• Exceptional analytical skills, with proficiency in SQL and Excel; Python is a plus.

Preferred Qualifications

• MBA or advanced degree is a strong plus.
• Demonstrated ability to synthesize complex data into actionable insights and influence decision-making at senior levels.
• Proven track record leading large-scale, cross-functional projects with measurable business impact.
• Strong product intuition and ability to bridge between technical and business teams.
• Outstanding communication skills, with the ability to tailor messaging to both technical and non-technical audiences.
• Experience in high-growth, fast-paced environments and a passion for solving ambiguous, high-impact problems.
• Experience in marketplace businesses or logistics platforms.
• Familiarity with cost optimization frameworks and incentive economics.
• Passion for building magical user experiences at scale.

For New York, NY-based roles: The base salary range for this role is USD$129,000 per year - USD$143,000 per year.

You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link .