Citi Group VP Competitive Intelligence Insights - C13 

United States, Florida, Jacksonville 

644496341

Responsibilities:

• Identify & analyze competitive trends and strategy of key players and author executive level presentations to share implications to our business
• Thoroughly map and benchmark different customer journeys and recommend areas to improve
• Own and manage outside vendor relationships to support the competitive intelligence function
• Analyze internal and external research data to build compelling, insightful storylines that illuminate opportunities and threats for the business. Must be able to go deep into secondary data and reports to understand key trends and build out compelling recommendations, as well as do the legwork to create detailed CX stories across channels
• Understand when to leverage different tools and techniques including when direct consumer input is required for analysis
• Lead multiple ongoing projects in an organized manner including the development of clear project plans and developing and delivering strategic insights in a timely manner.
• Engage and influence cross functional partners throughout the organization to share insights and move projects and recommendations forward.
• Ensure Citi bank principles, policies and standards are met for all project engagements. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 7+ years of work experience
• 4+ years competitive, research/insights or consulting background
• Demonstrates a deep understanding and insight of consumer journey frameworks, competitive intelligence techniques and a keen interest in consumer behavior, needs and motivations.
• Excellent relationship management skills and the ability to work effectively across teams and business partners
• Strong written and verbal communication skills with the ability to influence effectively
• Demonstrates ability to synthesize, prioritize and drive results with a strong sense of urgency

• Bachelor’s/Universitydegree, Master’s degree a plus

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Anticipated Posting Close Date:

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