Cisco CX Customer Delivery Project Manager 

United States, Texas, Austin 

644458433

The application window is expected to close on: April 21st 2025 .However, the job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

Meet the Team

• The Customer Experience Team provides solutions, supervises implementations, and empowers customers to achieve self-sufficiency using industry-leading Cisco software products.

Your Impact

• As a Technical Customer Delivery Project Manager, you will report directly to the VMO leader within the Customer Experience Delivery Team.
• Your main responsibility is to delight our customers by applying a mix of project management techniques (e.g., Agile, DevOps, and PMP) that resonate with them and ensure a personalized, proactive, and predictive experience.
• Your goal is to help our customers improve the value of their technology investments while building trust and positive relationships.

Minimum Qualifications:

• 5+ years of technical product or program management experience
  
• 5+ years of Technical understanding of collaboration, security, and networking architectures, including technologies such as Firepower, ISE, Stealthwatch, Catalyst, Nexus, DNAC, Wireless, and UCS
• 5+ Years Strong organizational skills and a track record of timely project delivery as well as excellent communication, team leadership, problem-solving, and data analysis skills to drive decisions
• 7+ years of experience working directly with technical teams
• 3+ years of customer-facing experience as well as experience with performance metrics, a customer-focused mindset, adaptability to fast-paced environments, and effective collaboration are essential

Preferred Qualifications:

• 5+ years of experience in project management disciplines, including scope, schedule, budget, quality, risk management, and critical path management
• Experience handling projects across cross-functional teams, building balanced processes, and coordinating release schedules
• Experience defining KPIs/SLAs used to drive multimillion-dollar businesses and reporting to senior leadership
• Innovative, with strong facilitation, negotiation, and executive stakeholder leadership skills
• Expertise in software lifecycle management, requirements gathering, and outstanding communication is required