Boston Scientific Cx Change Manager - Customer Strategy 

United States, Minnesota 

709789423

Why Join Us?

• Be at the forefront of transforming the Boston Scientific Commercial model through field enablement and customer innovation solutions.
• Work in a dynamic, cross-functional environment with high visibility and impact.
• Opportunity to shape how we deliver value to customers and enhance patient outcomes through smarter engagement strategies.

Field Team Alignment & Change Management:

• Partner with Corporate and BU teams to better map field mindset, attitudes, and behaviors when it comes to digital maturity and enablement opportunities.
• Develop and execute change management roadmap to ensure stronger adoption of our Customer Experience (Cx) programs, identify broader digital enablement tools, and create stronger integration processes with field teams.

Digital Enablement & Adoption:

• Partner to identify technology priorities that can help enhance Boston Scientific field effectiveness opportunities (e.g., Salesforce CRM enhancements, AI-driven insights, etc).
• Partner with Sales, Marketing, and IT teams to ensure consistent key performance indicators (KPIs) with the broader business & customer strategies.

Customer Experience Enhancement:

• Collaborate with Commercial and Marketing teams to translate customer insights into field team strategies and tactics, ensuring a seamless omnichannel experience.
• Identify field team pain points and build field engagement plans to drive greater utilization and impact with our Customer Experience (Cx) programs.

Stakeholder Engagement & Communication:

• Build strong cross-functional relationships to facilitate collaboration between Sales, Marketing, IT, and Customer Activation teams.
• Identify other workstreams and commercial leadership teams to help influence and shape customer experience efforts and impact.

Required Qualifications:

• 5+ years of experience in Change Management, Commercial Strategy, or Field Sales, preferably in the medical device, pharma, or healthcare industry.
• Experience working with field teams to implement customer engagement models, omnichannel strategies, or sales operations transformations.
• Experience and familiarity with digital enablement tools (i.e. Salesforce, Veeva, etc), and AI-powered insights to drive field effectiveness and impact.
• Proven ability to align cross-functional teams, manage resistance to change, and create compelling communication strategies to sales organizations.
• Ability to use analytics, performance metrics, and feedback loops to continuously improve change management strategies and customer experiences.

Preferred Qualifications:

• Change Management certifications and training such as Prosci (ADKAR), CCMP, CMF/CMP, or APMG Change Management Certification(s)

Compensation fornon-exempt (hourly), non-sales rolesmay also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).

Compensation for
exempt, non-sales rolesmay also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements).

It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.