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SAP SAP Concur - Client Success Manager Strategic 
United States, Illinois, Chicago 
64424995

30.03.2025

What you'll do:

As a Client Success Manager (CSM), you will be a trusted advisor, maximizing customer value by delivering solution area expertise to customers and their line of business while adding value through rapid adoption and consumption of solutions.

  • Build deep relationships with various stakeholders and earn trusted advisor status with customers
  • Identify new opportunities for customers to leverage new or expanded SAP Concur solutions
  • Mitigate churn and manage renewals of SAP Concur solutions/services
  • Identify sales leads and support sales in expansion and upsell efforts
  • Manage through crisis and de-escalate customer situations
  • Identify a client's desired outcomes and assist them in achieving these mutual agreed upon goals
  • Solely build a territory plan to proactively engage customers throughout their lifecycle journey
  • Contribute to process development and organizational growth projects
  • Drive renewals, expansions, and up-sells of our solutions

What you bring:

  • Strong executive presence and relationship building skills
  • Deep knowledge of business models, strategies, and line of business processes
  • Proven ability to handle difficult customer situations and discuss complex issues with customer Admins and Executives
  • Experience with cloud software solutions and delivery models
  • Ability to apply risk-mitigation strategies to customer situations
  • Knowledge of SAP Concur solutions and the business processes they enable
  • Bachelor's degree or equivalent required
  • Experience in business software
  • Knowledge of SAAS
  • Strong program/project management and organization skills
  • Relationship-driven mindset with excellent verbal and non-verbal communication skills
  • Experience driving renewals, expansions, and up-sells of our solutions

You will work closely with colleagues across SAP Concur and our partners. You will coordinate internal SAP and partner resources to ensure value delivery. We have a deep-rooted culture of innovation, a fundamental commitment to equity and belonging, and a focus on enriching the lives of all of those in our community.

We live by our values and are committed to demonstrating them daily:

Our Values

Make a Difference

Professional Skills

Complex Problem Solving

Effective Communication

Establish Trust

Influencing Skills

Key Performance Indicators (KPIs)

Artificial Intelligence

Technology Innovation

Role Specific Skills

Account Governance

Account Strategy

Relationship Building

Technology Solution Adoption

Overcoming Objections