Salesforce Manager Instructors 

Ireland, Dublin 

643546161

Job Category

Employee Success

Job Details

Responsibilities:

• Own all facets of day-to-day management of the Instructor team including:

• Training and career development

• Coaching Instructors to drive high-quality Webinar deliveries that lead to successful customer business outcomes

• Achieve or exceedmonthly/quarterly/yearlybusiness targets, providing management with an accurate forecast and risk analysis of deliveries and metrics

• Report on Webinar impact and deliver feedback on weekly scorecard and productivity metrics to senior management

• Content Development: Collaborate with subject matter experts and content creators to develop compelling webinar topics and presentations that resonate with our audience.

• Performance Tracking: Monitor and analyze key performance metrics for webinars, including attendance, viewer engagement, and feedback, to continuously improve the effectiveness of our webinar program.

• Audience Engagement: Implement strategies to maximize audience engagement during webinars, such as live polls, Q&A sessions, and interactive discussions.

• Embodies the Saleforce culture and uses that to lead a team that everyone enjoys working with. Has a passion for nurturing and developing talent and creates a safe environment for open and honest dialogue and feedback

Experience and Desired Skills:

• BA/BS Degree (or equivalent)

• 3 years of people management experience and strong coaching and personnel development skills

• Strong Background in Education, Technical Instruction

• Strong analytical skills with the ability to oversee and manage the Instructors team’s Business Metrics, productivity and outcomes leveraging the Salesforce platform

• Self-directed has the ability to prioritize, multi-task and perform effectively under pressure.

• Strong verbal and written communication skills, as well as, excellent presentation skills

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Posting Statement

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