Salesforce Manager Renewals 

Ireland, Dublin 

146384847

Job Category

Job Details

Responsibilities:

• Develop, lead and mentor the team

• Manage on-time renewal pipeline, as well as off-cycle renewals as needed.

• Support your team by participating and leading in client meetings and engaging other corporate resources as required.

• Be a trusted advisor to Sales and Customer Success leadership in your territory.

• Weekly forecast meetings with the team to drive forecasting excellence and accuracy.

• Achieve or exceed renewal rate, attrition, uplift targets and/or other key performance objectives.

• Develop and implement win/win negotiation strategies for all contract renewals within their team’s territory that maximize contract value while protecting and improving customer trust.

• Maximize account growth opportunities by ensuring that their team is playing an active role on the extended account team and helping to identify incremental opportunities upon contract renewal.

• Own, drive, and run the renewal process in collaboration with internal stakeholders.

• Collaborate with internal resources (Deal Desk, Customer Success, Account Executives, Legal, Revenue Recognition, etc.) to develop comprehensive 'win-win' strategies for renewals.

• Optimally identify customer requirements, uncovering roadblocks, and demonstrating strong account management and commercial capabilities to drive their renewal events to timely closure and customer success.

• Provide executive management with complete visibility to renewals and solicit executive involvement as required

• Communicate risk clearly and take the lead in developing resolution strategies.

• Accurately maintain and streamline a rolling 120-day forecast of renewals in your territory.

• Embrace best practices for all internal processes including, but not limited to, Opportunity Management, Data Quality and accuracy, Quotations, and Forecasting

• Ensure team achievement of financial and strategic targets for minimizing attrition, positioning favorable terms, and assisting the company in migrating from legacy to new pricing and packaging.

Required skills/experience:

• 10+ years of proven success in a Sales, Operations, or Account Management capacity with a strong focus on negotiating contracts.

• Experience in leading, developing, and mentoring a diverse team

• Excellent track record of overachievement of quota and KPIs

• Strong organizational, operational, and analytical skills

• Demonstrated ability to effectively articulate the Salesforce value proposition

• Possess outstanding negotiation skills that allow for value-based contract negotiations at the CXO level and be an effective mentor to pass these skills to your team via regular training and mentoring sessions.

• Excellent financial acumen, process, and policy leadership skills

• Strong customer management skills including soft skills. Ability to demonstrate a strategic mindset to enable persuasive conversations with customers.

Preferred skills/experience:

• Knowledge of product and platform features, capabilities, and best use

• Experience negotiating complex multi-year services contracts.

• Experience with an enterprise CRM or iPaaS.

• Ability to lead transactions through different stages using technology.

If you require assistance due to a disability applying for open positions please submit a request via this.

Posting Statement

does not accept unsolicited headhunter and agency resumes.