Finding the best job has never been easier
Monday Renewals Manager Australia, New South Wales, Sydney 414366152
28.03.2024
Share
monday.com is looking for a talented Renewals Manager who will work closely with our customers to negotiate and help execute renewal contracts. You’ll join our Customer Success team based in Sydney, Australia.
About The Role
monday.com is looking for a talented Renewals Manager who will work closely with our customers to negotiate and help execute renewal contracts. You’ll join our Customer Success team based in Sydney, Australia.
- Drive and own the renewal processes in collaboration from reachout and negotiation to confirmation of payment.
- Work closely with the Customer Success, finance and sales teams to retain customer contracts, secure renewal and support the accounts’ growth.
- Negotiate renewal terms to align with the customer and the company goals
- Maintain a rolling 90-day renewal forecast by segment and/or territory
- Proactively build and identify opportunity signals and generate expansion opportunities (up-sell, add-on, cross-sell, etc.).
- Enhance the renewals process playbook to maximize account and ARR retention
- Handle escalations relating to contract questions, negotiations, and requests.
Your Experience & Skills
- 2-4 years of relevant experience in Account Management/Renewal Management/Customer Success ideally in SaaS companies
- Drive and own the renewal process E2E
- Work closely with the Customer Success, finance and sales teams to retain customer contracts, secure renewal and support the accounts’ growth.
- Negotiate renewal terms to align with the customer and the company goals
- Maintain a rolling 90-day renewal forecast by segment and/or territory
- Proactively build and identify opportunity signals and generate expansion opportunities (up-sell, add-on, cross-sell, etc.).
- Enhance the renewals process playbook to maximize account and ARR retention
- Handle escalations relating to contract questions, negotiations, and requests.
- Motivated by supporting others to achieve success and growing individuals
Apply to this job
If you’re having trouble submitting this form, please send us an email with your CV and a link to the position at:
These jobs might be a good fit
