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You will have the opportunity to tackle complex problems while using your expertise to deliver and support our services. Candidates must be able to effectively communicate and influence partners vertically and horizontally throughout the organization. Strong analytical skills, attention to detail, and the ability to integrate into a dynamic environment are essential to succeeding in this role.
In this role you will be:
A tenacious leader that is committed to the satisfaction of your customer and owns intent, issues and opportunities through to completion.
Someone who is comfortable taking center stage in situations and driving teams forward using the best information you have now and where you may not be the subject matter expert.
A lifelong learner. Working broad and deep across many subject areas requires someone who loves to solve puzzles and seeks knowledge daily.
A hands-on problem solver who seeks to understand a domain and solve problems across functional areas.
A partner with Product Owners and third parties to deliver solutions in a collaborative and agile environment
Providing guidance to business and tech partners to develop and demonstrate a thorough understanding of supported business processes and underlying technologies, ensuring alignment to initiatives and strategy.
A critical thinker who can step out of the current state and drive others to creative solutions they may otherwise not consider.
Part of cutting edge, high profile projects and are motivated by delivering world-class service to our partners.
Someone who is not intimidated by challenges; thrives even under pressure; is passionate about their craft; and hyper focused on delivering exceptional results
A clear communicator across diverse organizations including technical, project, and business resources verbally and through written documentation.
An active contributor and lead role in Agile practices, especially leading Story writing, EPIC decomposition and User Story Mapping, especially for very technical requirements..
Supporting automated testing and execution efforts required to ensure successful implementation of solutions into production.
Basic Qualifications:
High School Diploma, GED, or equivalent certification
At least 8 years of experience in Credit Card Processing Operations (Originations, Customer Management, Collections or Fraud)
At least 2 years of experience in data analytics or integrations
Preferred Qualifications:
Bachelor’s Degree or Military experience
2+ years’ experience with TSYS Card Processing solutions
2+ years of experience with automated testing
2+ years of experience with agile methodologies
. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
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