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Red hat Ansible Technical Support Engineer Waterford Ireland 641850971
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What you will do:
Address and resolve customer issues regarding Red Hat Ansible Automation Platform and Red Hat Ansible Engine via the ticketing system
Investigate and troubleshoot technical issues and provide solutions to problems to customers
Work with customers to migrate, upgrade, and maintain Red Hat Ansible Automation Platform
Contribute regularly to the global Red Hat knowledge management system
Exceed customer expectations by providing outstanding customer experience
Weekend shift (once in 2 months rotation)
What you will bring:
Experience as a technical support engineer
Ability to set up replication scenarios for customer issues and ability to identify patterns and understand the broader context
Troubleshooting and debugging skills, with a passion for problem solving and investigation
Experience with cloud technologies, like Amazon Web Services (AWS), Google Compute Engine (GCE), EC2, Red Hat OpenStack Platform, Eucalyptus Cloud, Microsoft Azure, VMware, Linode, and Digital Ocean
Outstanding written and verbal English communication skills
The following will be considered a plus:
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