Red hat Ansible Technical Support Engineer Waterford 

Ireland 

641850971

What you will do:

• Address and resolve customer issues regarding Red Hat Ansible Automation Platform and Red Hat Ansible Engine via the ticketing system

• Investigate and troubleshoot technical issues and provide solutions to problems to customers

• Work with customers to migrate, upgrade, and maintain Red Hat Ansible Automation Platform

• Contribute regularly to the global Red Hat knowledge management system

• Exceed customer expectations by providing outstanding customer experience

• Weekend shift (once in 2 months rotation)

What you will bring:

• Experience as a technical support engineer

• Ability to set up replication scenarios for customer issues and ability to identify patterns and understand the broader context

• Troubleshooting and debugging skills, with a passion for problem solving and investigation

• Experience with cloud technologies, like Amazon Web Services (AWS), Google Compute Engine (GCE), EC2, Red Hat OpenStack Platform, Eucalyptus Cloud, Microsoft Azure, VMware, Linode, and Digital Ocean

• Outstanding written and verbal English communication skills

• The following will be considered a plus: