F5 Sr Product Support Engineer - Network India, Telangana, Hyderabad 641086886
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Lead the resolution of critical escalations and provide expert-level support to customers.
Work closely with engineering and product teams to identify and resolve systemic issues.
Mentor and coach junior and mid-level engineers, fostering a culture of learning and excellence.
Develop and implement best practices for escalation management and problem resolution.
Contribute to product improvement initiatives based on customer feedback and support trends.
Bachelor’s degree in computer science, Engineering, or related field; advanced degree preferred.
8 years of experience in technical support, with a focus on escalation management.
Excellent customer service skills together with experience supporting corporate customers and service providers in production environments.
Key areas of knowledge – Protocols, Linux, Networking, Popular Public Cloud Vendors, containerization, Experience with AI technology.
Thorough understanding and experience with HTTP and web applications and Hands-on technical experience preferred withinter-networking/datacenter operations.
Network: OSI Model, Network & routing protocols, WAN operations
Security: SSL, Cryptography, Firewall, VPN, DDoS & experience in network security exposure.
Familiarity with Windows, MacOS, working knowledge of UNIX/Linux operating systems and commands
Proficiency in cloud platforms such as AWS, Azure, or Google Cloud.
In-depth knowledge of F5 products and enterprise-level support processes.
Proven leadership and mentoring abilities.
Strong analytical, communication, and project management skills.
Hybrid working mode
Career growth and development opportunities
Recognitions and Rewards
Employee Assistance Program
Competitive pay, , and cool perks
Dynamic Interest Groups
The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.
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