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F5 Sr Product Support Engineer - Network 
India, Telangana, Hyderabad 
641086886

21.08.2025
What you will do:
  • Lead the resolution of critical escalations and provide expert-level support to customers.

  • Work closely with engineering and product teams to identify and resolve systemic issues.

  • Mentor and coach junior and mid-level engineers, fostering a culture of learning and excellence.

  • Develop and implement best practices for escalation management and problem resolution.

  • Contribute to product improvement initiatives based on customer feedback and support trends.

What you will bring:
  • Bachelor’s degree in computer science, Engineering, or related field; advanced degree preferred.

  • 8 years of experience in technical support, with a focus on escalation management.

  • Excellent customer service skills together with experience supporting corporate customers and service providers in production environments.

  • Key areas of knowledge – Protocols, Linux, Networking, Popular Public Cloud Vendors, containerization, Experience with AI technology.

  • Thorough understanding and experience with HTTP and web applications and Hands-on technical experience preferred withinter-networking/datacenter operations.

  • Network: OSI Model, Network & routing protocols, WAN operations

  • Security: SSL, Cryptography, Firewall, VPN, DDoS & experience in network security exposure.

  • Familiarity with Windows, MacOS, working knowledge of UNIX/Linux operating systems and commands

  • Proficiency in cloud platforms such as AWS, Azure, or Google Cloud.

  • In-depth knowledge of F5 products and enterprise-level support processes.

  • Proven leadership and mentoring abilities.

  • Strong analytical, communication, and project management skills.

What You’ll Get:
  • Hybrid working mode

  • Career growth and development opportunities

  • Recognitions and Rewards

  • Employee Assistance Program

  • Competitive pay, , and cool perks

  • Dynamic Interest Groups

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.