JPMorgan Client Service Analyst 

United States, New York, New York 

640929893

Job Responsibilities:

• Provide excellent client service and support to internal and external clients daily
• Monitor internal and external client inquiries, resolve non-routine issues and closely partner with internal teams to resolve any exceptions in a timely manner
• Perform root cause analysis for clients to increase straight through processing, with a focus to establish and maintain relationships with all stakeholders
• Partner across wider global team and technology to identify product enhancements and technology improvement opportunities
• Collaborate with Client Service Teams and manage client expectations and concerns, with focus on delivering unparalleled client experience
• Provide operations subject matter expertise and value added services to clients where required

Required qualifications, Capabilities, and Skills:

• Knowledge of financial markets, trade lifecycle, and settlement practices
• Excellent verbal and written communication skills, and adept at communicating with all levels of the business and technical parts of the organization
• Operate effectively in a dynamic environment with tight deadlines and can exhibit time management skills
• Exposure to business intelligence tools (I.E. Tableau, Alteryx, UiPath, OwlDQ); comfortable working with data
• Strong analytical & problem solving skills with proactive mindset to drive change
• Bachelor's Degree required or equivalent experience