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JPMorgan Client Service Analyst 
United States, New York, New York 
640929893

22.09.2024

Job Responsibilities:

  • Provide excellent client service and support to internal and external clients daily
  • Monitor internal and external client inquiries, resolve non-routine issues and closely partner with internal teams to resolve any exceptions in a timely manner
  • Perform root cause analysis for clients to increase straight through processing, with a focus to establish and maintain relationships with all stakeholders
  • Partner across wider global team and technology to identify product enhancements and technology improvement opportunities
  • Collaborate with Client Service Teams and manage client expectations and concerns, with focus on delivering unparalleled client experience
  • Provide operations subject matter expertise and value added services to clients where required

Required qualifications, Capabilities, and Skills:

  • Knowledge of financial markets, trade lifecycle, and settlement practices
  • Excellent verbal and written communication skills, and adept at communicating with all levels of the business and technical parts of the organization
  • Operate effectively in a dynamic environment with tight deadlines and can exhibit time management skills
  • Exposure to business intelligence tools (I.E. Tableau, Alteryx, UiPath, OwlDQ); comfortable working with data
  • Strong analytical & problem solving skills with proactive mindset to drive change
  • Bachelor's Degree required or equivalent experience