Provide excellent client service and support to internal and external clients daily
Monitor internal and external client inquiries, resolve non-routine issues and closely partner with internal teams to resolve any exceptions in a timely manner
Perform root cause analysis for clients to increase straight through processing, with a focus to establish and maintain relationships with all stakeholders
Partner across wider global team and technology to identify product enhancements and technology improvement opportunities
Collaborate with Client Service Teams and manage client expectations and concerns, with focus on delivering unparalleled client experience
Provide operations subject matter expertise and value added services to clients where required
Required qualifications, Capabilities, and Skills:
Knowledge of financial markets, trade lifecycle, and settlement practices
Excellent verbal and written communication skills, and adept at communicating with all levels of the business and technical parts of the organization
Operate effectively in a dynamic environment with tight deadlines and can exhibit time management skills
Exposure to business intelligence tools (I.E. Tableau, Alteryx, UiPath, OwlDQ); comfortable working with data
Strong analytical & problem solving skills with proactive mindset to drive change
Bachelor's Degree required or equivalent experience