Amazon Cloud Support Associate Windows Mandarin speaker Early Career 

Taiwan, Taipei, Taipei 

640618543

Support Engineering Role and Responsibilities除了處理不同深度、廣度的技術問題外，雲端工程師可以制定或指導訓練課程、撰寫技術文章、在操作影片中擔任講者、出席 AWS 活動、參與招募流程、撰寫工具/腳本或更上一層進行流程改善及策略發想。在 AWS，你的貢獻可以為全球同事和客戶帶來重要的影響。我們注重工作生產力與靈活性。雲端工程師團隊遵循 follow-the-sun 模式，沒有 on-call 或駐點客戶的需求，你的上班時間會在週間內安排（週一至週五、週二至週六、週日至週四），於白天或稍晚時段工作，夜間時段則會交接給其他國家的團隊。AWS 擁有超過 200 多項可靠且多樣化的雲端運算服務，遍布在全球 30 多個區域，是世界上最全面、最廣泛應用的雲端平台。我們致力打造包容、多元、平等的工作環境，並鼓勵大家探索最佳的工作模式及地點。我們的使命是讓獲得全球客戶的認可、重視及信任，並致力讓每位亞馬遜人取得成功的職涯發展。
Position Requirements
Windows 雲端工程師重眼於雲端技術, 。 您將與使用以下 AWS 服務的客戶合作 : EC2-Windows and WorkSuite services (WorkSpaces, WorkMail, WorkDocs, WorkLink, WorkSpaces Application Manager ) 等，因應客戶工作負載需求。所有的雲端工程師都需具備基本的網路概念，例如網路層（OSI 模型）、IP 連接、TCP、UDP、DNS、HTTP，以及如何解決常見的網路連線問題。 AWS 的培訓課程將包括這些主題，所以你將在訓練時期學到更多。Support Engineering Role and ResponsibilitiesAs a Cloud Support Engineer at AWS, the world’s most comprehensive and broadly adopted cloud platform, you will use your engineering expertise and skills to provide high quality technical solutions that help customers achieve their business goals. You dive deep into complex questions to find the root cause and ensure the customer’s specific requirements are fulfilled. Customers consult you about their plans and problems through various contact channels including telephone, email, and web/live chat. You listen carefully to fully understand each customer’s concerns and requirements. You guide customers by sharing facts that are backed by your troubleshooting findings and log data.Your work-life balance is important. We focus on productivity and flexibility at work. We operate on a follow-the-sun model - we work in the daytime or early evening, and handover to other Support Engineering sites during the night. Some weeks are staggered, which means your working days may be either Sunday-Thursday, Monday-Friday, or Tuesday-Saturday.Position Requirements
The Windows role supports our services that focus on compute technologies. In this role, you will work with customers using AWS Services including EC2-Windows and WorkSuite services (WorkSpaces, WorkMail, WorkDocs, WorkLink, WorkSpaces Application Manager) that enable customers to migrate their workloads to AWS.All Cloud Engineers need to understand networking concepts such as network layers (the OSI model), IP connectivity, TCP, UDP, DNS, HTTP, and how to troubleshoot common connection issues. AWS new hire training includes these topics, so you will study these more during onboarding. Cloud Engineers at AWS Taipei need excellent communication skills in Mandarin.Taipei, TPE, TWN

- Basic knowledge of Networking (DNS, TCP/IP, HTTP, VLAN, etc.)
- Basic knowledge of Windows Servers
- Self-starter who is excited about technology
- Fair oral and written communication skills in both English and Mandarin
- Bachelor or above degree with major in Information Management, Information Science, Information Technology, Computer Science, Engineering, or a related field

- Exposure to Virtualization (VMware, Xen, Hypervisor)
- Exposure to Cloud computing
- Knowledge of IPsec, VPN, Load Balancing, Iperf, MTR, Routing Protocols, SSH, Network Monitoring / Troubleshooting tools
- Experience managing full application stacks from the OS up through custom applications