Microsoft Technical Support Engineering Hyderabad & Bangalore 

Taiwan, Taoyuan City 

640520835

Required Qualifications:
• Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience
o OR 5+ years of technical support, technical consulting experience, or information technology experience.
o OR equivalent experience

Language Qualification
English Language: fluent in reading, writing and speaking.

TECHNICAL SKILLS

Expertise in handling Troubleshooting VMware vSphere, ESXI, vCenter, HCX and NSX hands on and basic to intermediate with Networking and Linux.

• Degree in Computer Science or equivalent experience.
• VMWare Certification preferred
• 2-5 years of support or equivalent experience including a customer facing or customer support role
• Available to work critical cases as needed on a 24x7 basis or through an on-call model.

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

The Support Engineer is a critical role in the implementation of Azure Platform support capabilities which
includes working with the PG and Azure Supportability PMs (Project Managers) to implement asks;
identify technology, and/or process readiness needs, and work with Training PMs and Tech Leads to
ensure support team readiness; and, develop relationships with and engage with technology-specific
depth queues for customer incident resolution when required.